Hart to Heart's Paratransit Expertise • • •

Dart First State/Delaware Transit Corporation

Since 2009, Hart to Heart has been providing approximately 3,000 successful transports per month with eight Hart to Heart owned paratransit units out of the Wilmington office. Serving as a supplemental provider under Dart First State and Delaware Transit Corporation (a division of the Delaware Department of Transportation), Hart to Heart was awarded a contract extension in 2011 for paratransit services based on quality performance and the product produced daily.

Additionally, in August 2010, Hart to Heart was the successful bidder and was awarded a second contract with Delaware Transit Corporation in New Castle County, DE to provide supplemental fixed route services. Hart to Heart was leased 30' Gillig Buses and managed the recruitment and training, providing CDL required operators. In addition to the fixed route and maintenance contract, full fleet preventative maintenance services are also required and are currently performed by Hart to Heart's sister company, Statewide Automotive.

Paratransit • • •

Hart to Heart Transportation provides paratransit services available 24 hours a day, 7 days a week, as well as fixed route services. Through our Transportation division, Hart to Heart's paratransit services provide solutions to the mobility needs of the community, with care and reliability.

We provide:

Flexible and fixed route services
Non-emergency medical transportation
24-hour reservation and dispatch services
Vehicle maintenance
ADA compliant operations

Presently, Hart to Heart offers paratransit services throughout New Castle County, Delaware including the Greater Wilmington and Newark, DE regions. Additionally, Hart to Heart services smaller venues throughout Maryland and Delaware, including private hospitals, individuals and medical assistance programs.

Hart to Heart's paratransit contracts comply with ADA guidelines and all drivers are subject to state background checks, pre-employment screenings, random drug and alcohol testing, and post accident/reasonable suspicion testing.

Hart to Heart partners with communities and organizations to ensure passengers are provided with safe transportation, that is on-time and reliable. Whether the need is fixed route support or specialty door-to-door transport, Hart to Heart's paratransit services offer cost-effective solutions, with the utmost quality and reliability communities need.